Frequently Asked Questions (FAQ)

1. How long does shipping take?

U.S. Orders: Shipping usually takes 7–14 business days.
International Orders: Shipping typically takes 14–31 business days, depending on your location.

2. Do you ship internationally?

Yes, we ship worldwide! Delivery times may vary depending on your country and customs process.

3. How can I track my order?

Once your order is shipped, your tracking number will be uploaded as soon as it's available. You can track your package anytime on our Track Your Order page.

4. What is your return policy?

We accept returns within 30 days after delivery. Items must be unused and in their original condition. Please reach out to us through our Contact page to start a return.

5. How much is shipping?

We offer free standard shipping on most items. For certain products or faster delivery, a small shipping fee may apply and will be calculated at checkout.

6. What if my item arrives damaged or broken?

If your product arrives damaged, please contact us immediately with a photo of the item and we’ll make it right — either by sending a replacement or processing a refund.

7. Can I cancel or change my order?

Orders can be changed or canceled within 12 hours of placing them. After that, processing begins and we can no longer make changes.

8. What types of products do you sell?

We specialize in high-quality tools and products designed to improve focus, productivity, and discipline — everything from workspace essentials to habit-building tools.

9. Are your products original?

Yes — everything we sell is 100% original and sourced or designed with care to meet our standards of quality and performance.

10. How can I contact customer support?

You can reach us directly at focusboxusa@gmail.com We aim to respond within 24 hours.

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